Customer Service & Communication: Respond to internal and external customer enquiries professionally, providing timely updates on shipment statuses and resolving issues to maintain high service standards.
Performance Monitoring: Track team productivity against operational KPIs. Prepare detailed shift-end reports and handovers for management to ensure seamless shift transitions.
Safety & Compliance: Enforce workplace safety protocols, 5S housekeeping practices, and ensure adherence to company policies and Standard Operating Procedures (SOPs). Promptly investigate and report operational issues, inventory discrepancies, or incidents, and support continuous improvement initiatives.
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Salary package: basic + attendance allowance+ transport + OT (if any OT) + meal subsidiary allowance for OT (if any) + yearly bonus + annual dinner & award
Leadership & Supervision: Report directly to the Site Supervisor/Project Manager. Assist in supervising, managing, and leading the on-site team handling Electrical, Electronic, and ELV works.
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Building capacity among stakeholders such as banking supervisors and regulatory counterparts by delivering training and providing advice in the area of supervisory methodologies.
Understanding of banking and financial services industry. Prior experience in banking supervision would be an advantage but not a must.
Proactive and self-motivated, with good communication and interpersonal skills given frequent interactions with internal and external banking industry stakeholders.
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