Execute routine maintenance tasks, such as cleaning and replacing filters, coils, and fans, as well as checking refrigerant levels and electrical connections to enhance system
Reporting & Escalation: Consolidate vendor performance data to provide routine updates to zone leadership, and act as the primary point of contact to resolve and escalate critical service issues.
Financial Administration & Budget Management
Purchase Order & Goods Received Management: Oversee the end-to-end purchasing process for the SAPMENA Campus, including creating Purchase Orders (POs), tracking open commitments, and driving timely Goods Receipts (GRs) from participating markets.
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Execute routine maintenance tasks, such as cleaning and replacing filters, coils, and fans, as well as checking refrigerant levels and electrical connections to enhance system longevity and performance.
Provide expert recommendations to clients for system upgrades, repairs, and energy efficiency improvements, ensuring customer understanding of system functionalities and benefits.
Adhere to all safety protocols and regulations during installation and service operations to ensure a safe working environment for both the technician and the customer.
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Deliver high-quality presentations to healthcare decision-makers in response to unsolicited questions, using relevant and approved materials
Translate complex scientific information and data into high-quality medical dialogue, drawing on a sophisticated understanding of the pharmaceutical and healthcare industry, including commercial and government payer strategies and evolving healthcare delivery models
Demonstrate and maintain in-depth knowledge of related therapeutic areas to credibly and effectively engage with clinical and scientific stakeholders
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Deliver high-quality presentations to healthcare decision-makers in response to unsolicited questions, using relevant and approved materials
Translate complex scientific information and data into high-quality medical dialogue, drawing on a sophisticated understanding of the pharmaceutical and healthcare industry, including commercial and government payer strategies and evolving healthcare delivery models
Demonstrate and maintain in-depth knowledge of related therapeutic areas to credibly and effectively engage with clinical and scientific stakeholders
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High attention to detail with excellent organisational and time management skills
Proficient in Microsoft Excel and Google Workspace
Support the full employee lifecycle, including onboarding, employee changes, offboarding, and maintaining accurate employee records and documentation
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Ensure consistent application of approved procedures, controls, and market requirements.
Review complex cases and recommend the appropriate path to resolution.
Support the end-to-end delivery of meeting and event administration, HCP/HCO account maintenance, agreement preparation, purchase order activities, payment and expense support, meeting reconciliation, and event closure within the assigned scope.
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Translate complex medical information and scientific data into high-quality, credible dialogue, drawing on a sophisticated understanding of the pharmaceutical and healthcare industry, including commercial and government payer strategies and evolving healthcare delivery models
Deliver scientifically rigorous presentations to healthcare decision-makers in response to unsolicited inquiries, using relevant and approved materials
Demonstrate in-depth knowledge of related therapeutic areas to support meaningful and impactful scientific engagement with HCPs and TLs
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Drive and support business transformation initiatives within the assigned portfolio, particularly in change management and communication efforts involving people impact.
Collaborate closely with relevant HR Centres of Excellence (COEs) to plan and lead the implementation of HR frameworks, processes and initiatives, including development planning, annual performance and salary review exercises, capability development and employee engagement programmes.
Oversee day-to-day people operations, including hiring, onboarding/offboarding, data management, reporting & analytics, employee relations and grievance handling, in collaboration with relevant HR teams.
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Experienced in understanding end-to-end business processes, designing scalable digital solutions, coordinating with stakeholders, and working with development team in an Agile Scrum setup
Experienced in planning and coordinating solution rollouts/ go-lives, release roadmaps, as well as driving change management and user enablement in a structured manner
Strong analytical and problem-solving orientation; leadership and project management experience preferable
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