This role is suitable for highly dynamic individuals with broad industrial applications experience, engineering design, project management and leadership qualities who wish to undertake greater professional challenges.
Key Responsibilities
Design and develop tooling — dies, jigs, fixtures, and assemblies for metal and plastics precision manufacturing processes.
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Training and Education - Conduct training sessions and workshops for customers and internal teams to enhance understanding and proficiency with DF Automation & Robotics products.
Problem Resolution - Diagnose and resolve technical issues, either remotely or on-site, ensuring minimal disruption to customer operations.
Feedback Loop - Gather feedback from customers regarding product performance, features, and usability, and communicate these insights internally to drive product enhancements and improvements.
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Professional yet supportive culture with colleagues who work closely together and value work-life balance.
Develop and execute an account plan for Johor and Melaka to achieve and exceed revenue and margin targets.
Grow sales of our plate heat exchangers and related solutions to existing customers and new industrial accounts (e.g. chemical, food & beverage, HVAC, palm oil refineries and etc).
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Perform preventive maintenance (PM) and on-site emergency troubleshooting, and provide system optimization recommendations to ensure long-term stable system operation and maintain strong customer relationships.
Provide technical after-sales support and consultation to customers.
Perform other duties assigned by the supervisor.
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Build integrations with external systems using REST APIs, SOAP services, and other middleware.
Monitor platform performance and proactively identify areas for improvement.
Support end-users by providing training, documentation, and troubleshooting while serving as the primary representative for project-specific customer technical inquiries.
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Build integrations with external systems using REST APIs, SOAP services, and other middleware.
Monitor platform performance and proactively identify areas for improvement.
Support end-users by providing training, documentation, and troubleshooting while serving as the primary representative for project-specific customer technical inquiries.
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Personally build clear and open lines of communication with all departments
Conduct interviews with suppliers, representatives and obtains information, specification, quotations, on any items required and handles subsequent correspondence and negotiates for procurement.
Select suppliers impartially based upon cost, ability to meet product specifications, efficiency and quality of their operations, delivery on a timely basis as required and ability to source goods locally to avoid lengthy importation delays.
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Build integrations with external systems using REST APIs, SOAP services, and other middleware.
Monitor platform performance and proactively identify areas for improvement.
Support end-users by providing training, documentation, and troubleshooting while serving as the primary representative for project-specific customer technical inquiries.
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