Processes the new update receiving date timely in the system. Monitors the delivery plan by timely identifying deviations and proactively contacting the suppliers (producers) and planners and updating the data and quantities in the ERP system (ABS).
Regional Vendor Management:Manage the regional Oracle support vendor, coordinate with Oracle Support,monitor service levels and ticket resolution, and ensure vendor fixes areproperly tested before production deployment.
Deliver on-stie product training (hardware/software) to customers and internal teams, including Field Service Engineers, as a designated technical product champion for ASMPT
Simulate Customer Scenarios: Utilize our specialized onsite support laboratory to recreate customer scenarios, test assay performance, and validate technical solutions
Simulate Customer Scenarios: Utilize our specialized onsite support laboratory to recreate customer scenarios, test assay performance, and validate technical solutions
Deliver on-stie product training (hardware/software) to customers and internal teams, including Field Service Engineers, as a designated technical product champion for ASMPT
Build proactive and reactive capabilities by identifying recurring risks, developing reusable diagnostics and automation, and turning customer insights into actionable feedback and improvements for Support, Product, and Engineering.