As an Application Support Engineer, you will be responsible for acting as a software detective, providing a dynamic service by identifying and solving issues within multiple components of critical business systems.
Maintaining the software system: The Application Support Engineer is responsible for ensuring the software system’s smooth functioning, including day to day jobs, performing upgrades and maintenance tasks, performance monitoring, and maintaining security standards.
Assists users in understanding & interpreting user requirements, coordinating with relevant parties in business specifications gathering & documentation and liaising with PMO/GITI/GITS/SME in technical solution development.