Troubleshoot and resolve customer and system issues by identifying root causes and delivering effective solutions or workarounds.
Collaborate with internal R&D, Sales, and Marketing teams to support current and future product features based on market and customer needs.
Travel to customer sites, locally and internationally, for system installation, test commissioning, troubleshooting, and on-site technical support.
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Develop expertise in how TE products are applied based on Customer’s manufacturing processes. Translates customer’s assembly process to TE product design teams, assisting with crafting TE Application Spec documents. Collaborates early and aligns with customers on TE’s final Application Spec. Conducts signoff review between TE and Customer for NPI products.
Works with TE engineering to integrate customer application parameters into TE product and application specifications.
Provides internal training to TE product and FAE groups showing new process technologies that our customer base is utilizing or experimenting with for future development.
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Develop expertise in how TE products are applied based on Customer’s manufacturing processes. Translates customer’s assembly process to TE product design teams, assisting with crafting TE Application Spec documents. Collaborates early and aligns with customers on TE’s final Application Spec. Conducts signoff review between TE and Customer for NPI products.
Works with TE engineering to integrate customer application parameters into TE product and application specifications.
Provides internal training to TE product and FAE groups showing new process technologies that our customer base is utilizing or experimenting with for future development.
...
Ability to work with local FAE and product engineering teams on new concepts.
Develop expertise in how TE products are applied based on Customer’s manufacturing processes. Translates customer’s assembly process to TE product design teams, assisting with crafting TE Application Spec documents. Collaborates early and aligns with customers on TE’s final Application Spec. Conducts signoff review between TE and Customer for NPI products.
Works with TE engineering to integrate customer application parameters into TE product and application specifications.
...
Key Responsibilities as a Technical Support Engineer, you will be expected to contribute to the whole team from your gift of talents, intellect, experience, and enthusiasm, as well as have fun!
You will be responsible for installing, upgrading NI/Emerson OptimalPlus systems and performing various integration tasks between NI/Emerson OptimalPlus systems and Customer’s systems and network.
You will be responsible for providing IT maintenance and administration for NI/Emerson OptimalPlus hardware and database for the customer production environment. You will be responsible for supporting customer’s technical requests and troubleshoot technical issues in NI/Emerson OptimalPlus systems and interface to Customer’s systems
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