Coordinate incident communications, including SLA breaches, major application issues, and upstream/downstream disruptions, ensuring timely updates to teams and management.
Work closely with customers to understand application requirements, system architecture, and design constraints, and translate these into optimized connector solutions.
Product Feedback & Compliance: Ensuring HVAC solutions meet local efficiency standards (e.g., ASHRAE, AHRI, LEED) and feeding field failure data back to manufacturing/R&D.
Perform proactive database administration, including performance tuning, SQL optimization, capacity planning, health monitoring and preventive maintenance to ensure database availability, reliability and performance.