The Support Engineer will perform deep‑dive troubleshooting, implement configuration and maintain knowledge bases, and contribute to automation and process optimization within the support function
Leads or supports final Acceptance Test Protocol activities for newly delivered AIMS systems to ensure readiness for customer use Delivers customer training on AIMS system usage, application workflows and released functionalities to improve customer capability and adoption
Support project development from concept selection through commissioning and startup and/or all phases of asset operational life through asset sale or decommissioning.
Someone with hands-on experience managing or supporting websites or web platforms, and confidence working with users, vendors and technical teams to resolve issues and keep services running. You should be able to review issues, coordinate follow-up and suggest practical improvements that make systems more effective for users.
Build multimodal RAG systems, including development and optimization of key modules such as recall, ranking, long-text processing, and multi-document synthesis.