Proactively engage employees, colleagues, and leaders to address identified risks, fraud, & issues and to solve problems with moderate to high complexity
Update reference materials such as user guides, presentations, internal platform WIKI community page postings, and auditor checklist in a timely manner.
Identify and contribute on audit process improvements, policy changes, and submission of “Ideas” to improve the audit processes
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Manage and monitor PTP process with proper controls and high attention to detail to ensure complete, accurate and timely payment processing to vendors, providing accurate and timely management information and reconciliations as required.
Liaise with internal/external stakeholders as and when necessary
Organize and coordinate Service Review Meeting
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Manage dealer and partner enhancement requests from advisory meeting through to formal change request issuance, delivery tracking, and documented acceptance before closure.
Proactively communicate milestone status and escalate blockers to relevant stakeholders before they affect timelines.
Co-present product demos with the sales team as the technical voice — handling system architecture questions, addressing integration concerns, and tailoring demo flows to each prospect's industry and use case.
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Engages in learning activities and is interested in understanding different ways of doing things including the key activities performed by others in team.
Creative
Identifies beneficial new approaches and ways of looking at problems, introduces them within team.
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Update reference materials such as user guides, presentations, internal platform WIKI community page postings, and auditor checklist in a timely manner.
Identify and contribute on audit process improvements, policy changes, and submission of “Ideas” to improve the audit processes
Achieve set target volume of ER audited per day and meet the SLA/TAT in conducting high quality audits for each ER in line with KPIs.
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Own the technical reliability of CRM/CDP integrations and data synchronization, ensuring APIs, event feeds, identity mapping, and audience/conversion syncs between platforms.
Uphold data governance and consent requirements for targeting and tracking, including opt-out handling, suppression rules, and safe handling of customer identifiers in line with agreed standards.
Establish QA and monitoring routines for launches and ongoing operations, troubleshoot tracking/automation/data issues efficiently, and coordinate resolution with Engineering, BI/Data, and vendors.
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