Support users in a dedicated help channel when issues arise — investigating root causes, providing solutions, monitoring the status of upstream dependencies, and communicating updates back to users.
Monitoring and Performance: Monitor live agents through platform logs, report breaches to the assurance lead and relevant business owners, and track platform availability, costs, reuse and human supervision requirements.
Business Enablement: Empower business teams to design, build, operate and improve their own AI agents through training, technical guidance, design clinics and reusable examples. Ensure business teams retain ownership of their solutions.
Vendor & Stakeholder Management: Serve as the primary point of contact for external development vendors, aligning product scope, priorities and delivery expectations with internal stakeholders across leadership, coaching, People & Organisation (P&O),and IT teams.