Collaborate with vendors and assist the Project Manager to revamp the company website and company products, ensuring it aligns with brand identity and user needs.
Participate in design conceptualization, content development, and coordination with external and internal stakeholders.
Compile reports, check for content quality, and ensure timely delivery of website updates.
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Generate demand forecasts by analysing demand patterns, tracking business trends, and incorporating global market impacts to enhance forecasting accuracy
Collaborate with customers, the sales team, client management, and supply chain partners to continuously improve forecast accuracy and cross-functional alignment
Maintain demand plans that balance cost-effectiveness with consistent fulfilment of customer requirements
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We are looking for a Training & Quality Specialist to join our Service Delivery team and work directly under the Head of Service Delivery.
This is a hands-on role designed for someone who enjoys training people, reviewing work, identifying errors, coaching team members, and improving processes.
The successful candidate will support the development and quality of our Data Entry / Verification Executives (VEs) by providing new joiner training, on-the-job coaching, quality checks, call and email monitoring, case audits, refresher training, and process updates.
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Review policies and procedures to ensure that they are up to date with the latest regulations and technology, as well as consistent with the industry's best practices.
Ensure completeness and verification of bills on timely and accurate basis.
Analysis of application forms, preparation and verification of data for billing & adjustment.
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Monitor and manage cash flow, treasury activities, bank relationships, and act as authorized signatory for statutory filings, legal documentation, and regulatory submissions.
Lead financial planning processes—budgeting, forecasting, variance analysis—and contribute to business performance management, demand order budgeting, and KPI monitoring (cash, profitability, etc.).
Partner with local leadership to optimize financial performance, support project reviews, and assess financial impact of contracts/purchase orders with appropriate mitigations.
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Maintain and actively promote Sectoral/Regional knowledge for the specific sectors and region covered.
Key contact person for GRM-CC units / management team members to liaise about quality of work deliverables (e.g. appropriateness and accuracy of spreading, calculations, ratings and summary analysis) and to discuss / decide about work priorities.
Ensure high quality standards of work deliverables by actively liaising with other credit risk team heads to incorporate new developments, best practices and to improve process quality.
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Coordinate and review all information and documentation required by financiers and ensure timely submission/ response.
Perform assessment of term sheets or options of financing facilities/ debt programs and prepare recommendation paper for approval.
Review, update and follow up in the execution of financing facilities/ debt funding related documentation and agreements, ensuring timely drawdown and renewal of facilities, among others.
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Exercise customer-centric business thinking, addressing customer needs ranging from overarching commercial strategy to complex operational, technical integration, and IT security challenges
Conduct market intelligence, competitive analysis, and customer segment profiling to identify new growth opportunities across both public and private healthcare sectors
Lead promotional campaigns, customer workshops, participation in industry congresses, and capability building for local commercial teams to build brand authority in digital health
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Support the data science/analytics project lifecycle, including problem definition, data sourcing and cleaning, exploratory analysis, basic model prototyping (where relevant), and documentation of results.
Assist in building or improving dashboards and reporting (e.g., in Power BI) to help stakeholders monitor performance, service metrics, and operational outcomes.
Prepare and maintain clear documentation describing the steps, logic, controls, and maintenance approach for automated solutions (including process notes, runbooks, and user guides where applicable).
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