Create and maintain customer accounts and all the relative attributes in SAP system and Salesforce(SFDC), enabling quick and efficient execution of sales transactions.
Updates customer master and price master data in SAP by ensuring that the accuracy of the provided documentation is verified.
Prepares cyclical reports and reports on demand according to business need.
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Drive portfolio positioning and rationalization working with country teams and regional cross-functional partners
Align on market specific new product launch tactic and drive commercial execution/implementation working across international/regional and country teams
Work closely with country marketing teams and the International Marketing Group (IMG) to ensure cohesive and aligned execution.
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Align on market specific new product launch tactic and drive commercial execution/implementation working across international/regional and country teams
Work closely with country marketing teams and the International Marketing Group (IMG) to ensure cohesive and aligned execution.
Support and adapt global marketing initiatives to local markets, ensuring consistency and effectiveness.
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Ensure adherence to GMP, ISO 13485, MDSAP, EU MDR, and local regulatory requirements (e.g., HSA)
Manage and oversee the site training program, including monitoring completion, addressing gaps, and maintaining training records in an inspection-ready state
Support training-related activities during audits and inspections
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Ensure timely execution of all people-related processes.
Implement global, regional, or local HR programs.
Mentor business leaders and associates on HR-related topics, including change management, talent management, employee relations, and career development.
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Ensure adherence to GMP, ISO 13485, MDSAP, EU MDR, and local regulatory requirements (e.g., HSA)
Manage and oversee the site training program, including monitoring completion, addressing gaps, and maintaining training records in an inspection-ready state
Support training-related activities during audits and inspections
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Participate in root cause analyses for production non-conformances, field actions, and customer-reported issues. Provide technical findings, equipment data, and corrective/preventive action recommendations to address quality concerns
Assist in project execution for equipment upgrades, retrofits, and enhancements involving mechanical changes, control software updates, hardware modifications, and modernization activities. Collaborate with engineering, vendors, and cross-functional teams to ensure smooth implementation
Establish visualization, API, UI/UX standards and scalability for the Smart Tech CoE.
Develop command and control interfaces for Autonomous Robots / Humanoid robots that enable safe execution of commands, workflows, and system overrides through secure UI/UX patterns.
Ensure compliance to Quality/Regulatory / ISO13485, cGMP/GDP, HSE, Finance and Alcon Corporate policies. Key Performance Indicators:
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Participate in root cause analyses for production non-conformances, field actions, and customer-reported issues. Provide technical findings, equipment data, and corrective/preventive action recommendations to address quality concerns
Assist in project execution for equipment upgrades, retrofits, and enhancements involving mechanical changes, control software updates, hardware modifications, and modernization activities. Collaborate with engineering, vendors, and cross-functional teams to ensure smooth implementation
Participate in root cause analyses for production non-conformances, field actions, and customer-reported issues. Provide technical findings, equipment data, and corrective/preventive action recommendations to address quality concerns
Assist in project execution for equipment upgrades, retrofits, and enhancements involving mechanical changes, control software updates, hardware modifications, and modernization activities. Collaborate with engineering, vendors, and cross-functional teams to ensure smooth implementation
Troubleshoot and resolve issues with IT systems, ensuring they align with business goals
Responsible for the day-to-day operations and management of the service/system(s), ensuring that they are stable, has business continuity (as appropriate), running with minimal disruption to manufacturing operations, and maintained in a validated state
Assist in documenting system requirements, user guides, and technical specifications
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Perform periodic CSA related activities such as, but not limited to, User Access Review, Audit Trail Review etc
Certified Investigator. Conduct non-conformance investigations including follow-through on the implementation and effectiveness of all identified CAPAs
Assist in designing and implementing system enhancements and contribute to developing operational strategies to improve system reliability
Make decisions on day-to-day operational issues and recommend system improvements while working under the guidance of senior team members for complex decision-making
Ensure infrastructure standards, global policies and guidelines are followed locally, and drive standardization of non-standard local infrastructure services.
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Participate in the installation and commissioning of new equipment
Make decisions within the scope of your tasks, requiring advanced technical skills and problem-solving abilities
Adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs), maintaining accurate and complete documentation, ensuring rigorous quality control, and completing all required training
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