Process all collection activities by prioritizing the cases and follow up according to client policies and procedures
To perform outbound calls with external customers for payment inquiries.
To handle and manage disputes or queries from customers efficiently. At times, may need to do further research. Enter data inputs and update invoice records. Verify validity of account discrepancies
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Actively identify opportunities to streamline service delivery and participate in special projects by providing system feedback, conducting user testing, and updating process documentation.
Support internal and external audit requests by preparing supporting documentation and responding to inquiries.
Bachelor’s Degree in Accounting, Finance, or an equivalent professional accounting qualification (e.g., ACCA, CPA, CIMA).
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Support the implementation of improvement plans stemming from internal and external audits, as well as Root Cause Analyses (RCA).
Identify, manage, and ensure proper storage of critical spare parts, while maintaining accurate tool inventories and consumable monitoring systems.
Manage in-house contractors by overseeing work delegation, cost control, competency assessments, and Health, Safety, and Environment (HSE) compliance.
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Provide timely, actionable feedback to senior management by drafting concise visit reports and progress summaries.
Initiate regular prospecting activities targeting competitor clients and potential accounts, collaborating with distributor sales forces when necessary.
Develop an active information network to monitor competitor threats, identify new industrial site developments, and track regional economic trends.
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Drive the timely resolution of customer issues and complaints.
Oversee the logging and investigation of feedback, collaborating with relevant stakeholders and departments to implement sustainable solutions aligned with our Continuous Improvement philosophy, quality procedures, and ISO policies.
Manage credit/debit note issuance and supporting debtor aging follow-ups.
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Process all collection activities by prioritizing the cases and follow up according to client policies and procedures
To perform outbound calls with external customers for payment inquiries.
Manage bad debt provision, credit write-offs and credit suspensions when deemed appropriate, and coordinate with external collection agencies or lawyers on a case-by-case basis.
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Drive measurable improvements in safety indicators, including the reduction of preventable fatalities and injuries (LTA/NLTA), maintaining high compliance levels, and ensuring timely completion of road safety audits and driver coaching.
Grow expertise by leveraging predictive analytics to forecast safety events, transitioning from reactive measures to AI-assisted proactive management.
Develop international site experience by conducting site visits to verify compliance. Work closely with the Group SIS Road Safety Director, the Cluster Industrial Direction, and Procurement to align strategies and manage supplier compliance according to Air Liquide standards.
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Quality & Administration: Review QAQC documentation for accuracy before it is sent to clients, and maintain precise records for invoices, payments, and customer files.
Finance & Month-End Exposure: Assist the team with month-end processes, including tracking procurement costs in our ERP system and supporting timely billing.
Continuous Improvement: Participate in team meetings and contribute fresh ideas to ongoing process improvement initiatives.
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Apply Air Liquide SR2M framework for managing supplier relationships based on supplier segmentation.
Ensure that business reviews are conducted with suppliers at appropriate frequencies and levels (executive and operational) to drive performance and value.
Support strategic supplier initiatives and organize supplier events (e.g., supplier days, technology days).
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Process all collection activities by prioritizing the cases and follow up according to client policies and procedures
To perform outbound calls with external customers for payment inquiries.
Manage bad debt provision, credit write-offs and credit suspensions when deemed appropriate, and coordinate with external collection agencies or lawyers on a case-by-case basis.
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Logistics Coordination : Help coordinate logistics deliveries to meet customer timelines and assist in preparing essential road, freight and shipping documentation.
Procurement Support : Work alongside the procurement team to learn about the Purchase Order (PO) creation process for regional affiliates.
Quality & Administration : Review QAQC documentation for accuracy before it is sent to clients, and maintain precise records for invoices, payments, and customer files.
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