Support the execution and adoption of AI initiatives across the Commercial organization by working closely with business stakeholders, technology teams, and the AI Transformation team to improve workflows, automation, reporting, and commercial decision‑making.
Partner with Commercial teams including Revenue Management, Pricing, Scheduling, Network Planning, Marketing, Loyalty, Sales, Distribution, and Ancillary Revenue to identify opportunities where AI and automation can improve operational efficiency and business performance.
Support the implementation and rollout of AI‑enabled solutions including automated reporting, AI copilots, workflow automation, forecasting enhancements, customer analytics, productivity tools, and commercial dashboards.
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Collaborate with ICT, Data, Product, Engineering, and business teams to gather requirements, document workflows, coordinate testing activities, and support successful AI implementation initiatives.
Assist in improving Commercial reporting, analytics, and insight generation by working with datasets, dashboards, AI tools, and business intelligence platforms.
Support AI literacy and enablement initiatives by helping users understand practical AI applications, responsible usage, and adoption of AI-enabled workflows within day-to-day operations.
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Support the execution and adoption of AI initiatives across the Commercial organization by working closely with business stakeholders, technology teams, and the AI Transformation team to improve workflows, automation, reporting, and commercial decision-making.
Partner with Commercial teams including Revenue Management, Pricing, Scheduling, Network Planning, Marketing, Loyalty, Sales, Distribution, and Ancillary Revenue to identify opportunities where AI and automation can improve operational efficiency and business performance.
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Board Support and Strategic Direction: Provide expert guidance to directors on governance practices, regulatory compliance, and board effectiveness. Develop and enhance board orientation materials, board packs, and presentations to facilitate informed decision‑making. Collaborate with senior management to implement strategic initiatives aligned with corporate governance goals.
Board Meeting Coordination: Take the lead in planning and organizing board meetings, committee meetings, and general meetings. Prepare meeting agendas, collate relevant documents, and distribute materials to attendees. Attend meetings, record minutes, and prepare accurate and timely minutes and resolutions.
Regulatory Liaison and Reporting: Interface with regulatory authorities, government agencies, and external consultants, ensuring timely and accurate compliance filings. Prepare and oversee the submission of regulatory documents, disclosures, and reports.
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Prioritize security and performance: Build secure, scalable, and high-performing applications by adhering to best practices and considering security and performance implications in every decision.
Embrace knowledge sharing: Actively contribute to our culture of knowledge sharing by documenting your work, mentoring junior engineers, and participating in knowledge-sharing sessions.
Drive innovation: Stay abreast of emerging technologies and explore their potential applications to improve our systems and processes.
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Technical Domain: Strong understanding of transactional systems, APIs, and service-based architectures. Experience working closely with software architects and engineers on complex technical products.
Delivery & Analysis: Solid grasp of Agile delivery principles, backlog management, and phased delivery in high-risk environments. Strong analytical skills with the ability to reason about workflows, edge cases, and failure scenarios.
Soft Skills: Excellent communication and stakeholder management skills, including the ability to explain complex concepts clearly.
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Internal Communications: Produce video and digital assets to support company-wide announcements, culture-building initiatives, employee engagement campaigns, and team updates.
Content Planning & Performance Tracking: Support the planning and maintenance of content calendars. Track and report performance metrics (engagement rate, watch time, reach, and audience growth) to continuously improve content quality and strategy.
Trend Monitoring & Research: Stay updated on TikTok trends, social media best practices, and emerging content formats to recommend fresh and relevant ideas.
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Be responsible for job analysis & evaluation, salary administration, analyse compensation surveys and obtain all necessary information to prepare compensation proposal and budgets.
Participate in compensation surveys, collects data about company’s Compensation policies and analyses them to prepare reports and advises managers for making important decisions including but not limited to benchmarking of compensation across sectors to arrive at a competitive salary framework
Create and maintain various annual budgets periodically forecast costs by department MIS tracking on HR data documentation and maintenance of project reports, trackers.
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Participate in compensation surveys, collects data about company’s Compensation policies and analyses them to prepare reports and advises managers for making important decisions including but not limited to benchmarking of compensation across sectors to arrive at a competitive salary framework
Create and maintain various annual budgets periodically forecast costs by department MIS tracking on HR data documentation and maintenance of project reports, trackers.
Monitor track budgets in projects, Alert HOD on budget over-shoot, scope-change, cost over-run, etc. Map out salary ranges for our open positions Revenue & FTE:
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Campaign Coordination: Coordinate cross-functionally with marketing, content, and operations teams to ensure the smooth delivery and onboarding of media assets for clients.
Account Management Assistance: Support the management of existing accounts by organizing client feedback, monitoring campaign performance, and assisting with post-campaign reporting.
Currently pursuing a Bachelor’s degree in Business, Marketing, Media/Communications, or a related field.
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Strengthen Digital Ecosystem: Drive adoption and continuous enhancement of digital platforms (e.g., WorkWell, AIA+, iSMART) to improve customer experience, engagement, and lead generation effectiveness.
Lead Strategic Partnerships & Platforms: Manage and evolve WorkWell with AIA Programme by curating high-impact vendor partnerships, ensuring strong commercial alignment, service quality, and sustained market relevance.
Enable Sales Excellence: Influence product mix and conversion outcomes by co-developing targeted sales tools, incentive frameworks, and training programmes to elevate consultant effectiveness.
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