Cross-Functional Stakeholder Management: Collaborate with Policy, Product, Quality, and Regional Operations teams to bridge policy intent and operational execution.
Analytical Thinking & Data-Driven Problem Solving: Review quality metrics, escalations, and appeals data to identify execution gaps, uncover root causes, and improve guideline consistency.
Global Program Management: Support policy and process change management by assessing operational risk, coordinating updates, and driving consistent implementation across markets.
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Cross-Functional Stakeholder Management: Collaborate with Policy, Product, Quality, and Regional Operations teams to bridge policy intent and operational execution.
Analytical Thinking & Data-Driven Problem Solving: Review quality metrics, escalations, and appeals data to identify execution gaps, uncover root causes, and improve guideline consistency.
Global Program Management: Support policy and process change management by assessing operational risk, coordinating updates, and driving consistent implementation across markets.
...
Cross-Functional Stakeholder Management: Collaborate with Policy, Product, Quality, and Regional Operations teams to bridge policy intent and operational execution.
Analytical Thinking & Data-Driven Problem Solving: Review quality metrics, escalations, and appeals data to identify execution gaps, uncover root causes, and improve guideline consistency.
Global Program Management: Support policy and process change management by assessing operational risk, coordinating updates, and driving consistent implementation across markets.
...
Ensure service quality, operational excellence by proactively monitoring customer feedback and improving operational performance, oversee process improvement opportunities to enhance efficiency by using the standardize performance tools of DGF.
Ensure that teams adhere to the Global standard processes when executing shipments.
Develop and manages supplier relationships to optimize service delivery and profitability
...
Ensure service quality, operational excellence by proactively monitoring customer feedback and improving operational performance, oversee process improvement opportunities to enhance efficiency by using the standardize performance tools of DGF.
Ensure that teams adhere to the Global standard processes when executing shipments.
Develop and manages supplier relationships to optimize service delivery and profitability
...
Are you ready to take the lead in one of the world's most dynamic industries?
We're partnering with a leading international logistics company to find an experienced Operations Manager to oversee and drive Airfreight Operations in Johor Bahru, Malaysia.
If you have a strong background in freight forwarding, understand IATA operations, and enjoy leading teams while delivering operational excellence, we'd love to hear from you.
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Develop strong inter-departmental communication to ensure effective coordination with other relateddepartments
Ensure that customers’ freight do not deteriorate whilst under DHL care by enforcing compliance toproper handling/transporting procedure
Ensure that all staff are aware of the service standards required and are able to perform effectively byproviding on-the-job guidance, training and direction
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Cross-Department Collaboration: Partner with Air Freight Operations to align on service capabilities and work alongside Marketing to build targeted campaigns.
Education: Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field.
Experience: Proven track record in air freight sales or logistics sales, with solid knowledge of pricing, regulations, and market dynamics.
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