To support and lead a team of assessors in pre-certification, hospitalization, case management in the issuance of guarantee letter in compliance to Company’s requirements and guidelines.
Ensure timely and accurate submission of reports for reinsurance and pool administration, including preparing regulatory and industry reports to internal and external stakeholders
Develop go-to-market strategy with partners, including product portfolio and roadmap, detailed business plans, and the required operational structure and requirements.
Proactively manage quality standards across the entire development landscape, including the local team, AIA offshore development centers, and external vendors.
To coordinate closely with unit leaders/management in managing individual call time and volume (i.e., AUX, ACW and what deems appropriate) and act appropriately to achieve the service targets.