Provide first-line engineering support for onsite operational issues, including troubleshooting hardware, network, and software problems, and firmware compliance.
Collaborate with data scientists to improve feature selection, feature engineering, and enable end-to-end AI workflows from model training to deployment and monitoring.
Solution Guidance & Quality Assurance: Partner with solution architects and engineering leads to shape designs (batch/stream, APIs, real-time scoring, vector stores/RAG, feature pipelines) and assure conformance to blueprint pre‑build, during build, and pre‑go‑live.
Guide the evaluation, piloting, and adoption of emerging AI technologies, consolidating user feedback, implementation insights, and recommendations to support informed decision-making.
Work closely with local sales teams, regional product managers, and delivery teams to ensure that solutions are feasible and aligned with business objectives.
AI Service Enablement: Enable enterprise-wide adoption of AI capabilities by developing reusable APIs, SDKs, templates and shared services that simplify AI integration and accelerate solution delivery across teams, while maintaining AI security and compliance within the organisation.
AI-Enabled Application Development: Build and maintain software applications that integrate AI and machine learning capabilities into business processes.
Define governance gates and evidence requirements across the AI lifecycle, including use-case approval, data readiness, model validation, security testing, deployment, monitoring, change management and retirement
Provide governance and compliance oversight across the organisation's active AI portfolio, spanning platforms across productivity, data analytics, fraud detection, and customer-facing applications including Microsoft Copilot,
Bridge Research & Product: Act as the crucial link between theoretical AI research and our core product roadmap. Publish findings, stay ahead of state-of-the-art fraud detection methodologies, and directly implement these breakthroughs into the ContexQ platform.