Build, lead, and develop a high-performing National Airfreight Perishables Team, fostering accountability, collaboration, and capability in line with the KN Roadmap and RACI framework.
Ensure operational excellence, partnering closely with Corporate Airfreight, Perishables Management, and cross-functional stakeholders to deliver service reliability and quality.
Recruit, coach, and motivate talent (in alignment with Corporate dotted-line management) to strengthen bench strength and long-term product expertise.
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Students from Institut Kemahiran MARA (IKM), Polytechnics, Community Colleges, ILP, and other TVET institutions are highly preferred and encouraged to apply.
Currently in the final year/semester requiring an Industrial Training placement.
Excellent interpersonal, verbal, and written communication skills.
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· Reporting and Visualization: Develop and maintain reports, dashboards, and visualizations to effectively present data findings and communicate key insights to stakeholders, including management and other departments.
· Data Modeling and Forecasting: Build and maintain data models and conduct forecasting and predictive analysis to identify potential risks and opportunities for the business.
· Business Requirements Gathering: Collaborate with stakeholders to understand business needs, objectives, and requirements, and translate them into actionable data analysis and reporting solutions.
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Communication and Collaboration: Excellent interpersonal and communication skills with the ability to work with diverse teams and clients.
Strong Research and Organizational Skills: Ability to conduct in-depth research, manage deadlines, and prioritize tasks effectively.
Additional Qualifications: Bachelor’s degree in Communications, Marketing, Journalism, or a related field; prior experience in a PR or media-related role is advantageous; proficiency in multiple languages is a plus.
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Automate recurring reporting processes to improve efficiency, reduce manual effort, and accelerate turnaround time for daily and weekly reports
Perform data quality checks, document reporting logic, and support UAT activities to ensure accuracy and consistency of reporting outputs
Analyze contact centre datasets (e.g. call volume, response time, resolution rates) using tools such as Excel, Power BI or other tools to identify trends, uncover insights, and recommend improvements
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