Ensures service standards and individual performance is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
Arranges, coordinates and monitors limousine services to ensure all guests receive the appropriate attention from departure to arrival of the booked vehicle and that revenue is maximised without compromising the service experience and perception of the guest.
Arranges coordinates and monitors any travel, ticket, tour, and attraction bookings as well as offsite restaurant reservations that are arranged by the Concierge section.
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To adhere to the minimum rate / minimum stay selling strategies, as implemented by the revenue. team, whilst always attempting to gain the highest possible revenue advantage for the hotel
To input reservations into Opera reservation system, ensuring all details are accurate and complete in line with agreed departmental standards.
To update any special requests and billing details in Opera.
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