As a Sales Advisor, you will represent TQ Wuling in providing customers with a memorable car‑buying experience. You will be responsible for promoting EV vehicles, managing sales leads, and achieving sales targets.
Job Description:- Promote and drive sales of TQ Wuling cars.- Participate in road shows, sales activities, and launching events.- Manage the daily sales prospecting.- Comply with the company’s guidelines and procedures.- Provide a consistently high level and memorable customer service.- Achieve individual sales target and contribute to the branch sales target.
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To explain HLB product offering, product promotions and to pre-qualify prospect based on specific credit criteria;
To ensure daily and monthly productivity target is achieved and exceed sales performance indicators set by management;
To maintain and uphold service standards ensuring it is complying to the compliance and consistency of Code of Conduct & Ethics policy in cards and personal loan acquisition effort at all times;
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To optimize service level and ensure regulatory compliance for all products before shipment
Collaborate closely with Physical Distribution and Transport teams to coordinate order scheduling and transport capacity planning, ensuring timely delivery and optimal logistics execution
Partner with Credit Manager to identify any credit risks and to implement corrective actions.
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Customer Care: Assist customers with inquiries regarding post-orders, delivery timeframes, order status changes, payments, product pre-orders, and general questions.
Technical Troubleshooting: Utilize logical and analytical skills to isolate, troubleshoot, and resolve complex product issues in real-time.
Quality Assurance: Deliver exceptional interactions that meet or exceed client standards for call audits, quality reports, and customer satisfaction (CSAT).
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To explain HLB product offering, product promotions and to pre-qualify prospect based on specific credit criteria;
To ensure daily and monthly productivity target is achieved and exceed sales performance indicators set by management;
To maintain and uphold service standards ensuring it is complying to the compliance and consistency of Code of Conduct & Ethics policy in cards and personal loan acquisition effort at all times;
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Join our dynamic team in the heart of Kuala Lumpur! As a Mandarin-speaking Customer Support Specialist, you will be the front-line ambassador for our client, providing high-caliber technical and operational support to customers. This role is ideal for individuals who are passionate about technology, skilled at problem-solving, and dedicated to delivering excellent customer experiences.
Responsible for all forecasting activities associated with customers and products.
Create and maintains forecasting template for key customers and products
Handle monthly forecast review, highlight any significant changes to top customer products forecast vs past month’s average sales volume due to LTO activity, new outlet expansion, new recipe or seasonality.
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