System & Product Knowledge: Be proficient in systems like OnQ PM, Delphi FDC, and The Lobby, while maintaining strong knowledge of hotel offerings and the local area.
Ensure agents strictly adhere to Ria Money Transfer’s Compliance Policies and Procedures, as well as all relevant AML/CFT laws, guidelines, and regulations.
Analyze and report trends: Track and analyze financial transaction data to identify patterns and provide insights that can be used to improve transaction monitoring and detection measures. Prepare and present reports on transaction monitoring activities, including recommendations for improving detection measures.
Analyze and report trends: Track and analyze financial transaction data to identify patterns and provide insights that can be used to improve transaction monitoring and detection measures. Prepare and present reports on transaction monitoring activities, including recommendations for improving detection measures.