Cititel Mid Valley Hiring! Full Time Guest Service Agent in Federal Territory - Ricebowl

Company Description Cititel Mid Valley is a hospitality company based in Malaysia, offering comfortable accommodations and service-focused experiences for travelers. Located in the vibrant Mid Valley area, the hotel serves both business and leisure guests, providing convenient access to commercial, shopping, and entertainment hubs. The team is dedicated to delivering friendly, efficient, and professional guest service in a dynamic hotel environment. Prospective team members can expect a collaborative workplace that values reliability, courtesy, and a strong guest-first mindset.

Role Description The Guest Service Agent is a full-time, on-site role based at Cititel Mid Valley in WP. Kuala Lumpur. This role focuses on welcoming guests, managing check-in and check-out procedures, handling reservations, and providing information on hotel services, facilities, and local attractions. The Guest Service Agent responds to guest inquiries and requests, addresses and escalates issues promptly, and ensures a smooth and pleasant stay experience. Daily tasks include handling payments, updating guest records, coordinating with housekeeping and other departments, and maintaining a professional and courteous front desk presence. The role also involves following hotel policies, upholding safety and security standards, and supporting guests with any special requirements.

Qualifications:

• Strong customer service and interpersonal skills, with the ability to communicate clearly and professionally with guests and colleagues.
• Proficiency in spoken and written English; additional language skills are an advantage.
• Basic computer literacy and familiarity with hotel reservation or property management systems (training can be provided).
• Ability to handle cash and electronic payments accurately, with attention to detail in recording guest information.
• Previous experience in hospitality, front office, or a customer-facing role is preferred but not mandatory.
• Willingness to work shifts, weekends, and public holidays, and to stand for extended periods as required by front desk operations.
• Strong problem-solving skills, resilience under pressure, and a positive, service-oriented attitude.
• Formal education in hospitality, tourism, or a related field is an advantage, but equivalent experience will be considered.