Do you have any experience in automotive industry?
Claim Advisor: 1 year (Preferred)
Job Description:1. Ensure reception process comply with Honda Malaysia standard guideline.2. Initiate/update customers' files.3. Appraise vehicle damage and issue estimation.4. Conduct negotiations with insurance companies.5. Check completed vehicles before delivery.6. Send invoice to insurance companies.7. Monitor & update customers on WIP.
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Accurately document service details, respond to customer inquiries and complaints, and follow up on pending services or unresolved issues to maintain high customer satisfaction.
Supervise the quality of completed work, conduct final vehicle inspections, and manage proper handover to customers.
Perform daily opening and closing tasks, including answering phone calls, handling walk-in customers, and processing payments.
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Solution Advisory: Provide hands-on security architecture guidance to project delivery teams from project inception through post-implementation review.
Major Incident Oversight: Act as the senior technical escalation lead for high-severity (P1/P2) security incidents, breach responses, threat hunting escalations, and operational outages.
Root-Cause Analysis (RCA): Direct structural RCAs following critical incidents and conduct analyses on recurring operational bottlenecks, legacy technical debt, and friction points.
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