Adhere to the company’s Performance Management Framework (PMF) by understanding assigned KPIs, tracking achievements, maintaining performance records, and taking ownership of continuous improvement.
Handle general administrative and coordination duties, maintain proper documentation, communicate and follow up effectively with customers, suppliers and internal departments, and carry out ad-hoc tasks and assignments as required by management.
Handle walk-in, phone and written customer enquiries related to product repairs, servicing and warranty matters, including case registration, follow-up, customer updates and coordination with internal departments/service teams to ensure timely resolution....
Adhere to the company’s Performance Management Framework (PMF) by understanding assigned KPIs, tracking achievements, maintaining performance records, and taking ownership of continuous improvement.
Handle general administrative and coordination duties, maintain proper documentation, communicate and follow up effectively with customers, suppliers and internal departments, and carry out ad-hoc tasks and assignments as required by management.
Handle walk-in, phone and written customer enquiries related to product repairs, servicing and warranty matters, including case registration, follow-up, customer updates and coordination with internal departments/service teams to ensure timely resolution....