Communicate effectively with clients to provide shipment updates, answer inquiries, and address any concerns related to their freight, ensuring a high level of customer satisfaction.
Support the logistics team in managing inventory, preparing reports on shipment volumes and performance, and identifying opportunities for process improvements.
Perform data entry tasks to update shipment information, generate reports, and assist in the reconciliation of freight charges.
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Communicate and correspond with internal departments and relevant authorities to ensure smooth coordination and timely completion of tasks and projects.
Performed data entry, filing, and document control activities.
Assist with any other ad-hoc administrative duties as needed.
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- Oversee and coordinate daily branch logistics operations (inbound, outbound, warehousing, and distribution).- Implement and monitor standard operating procedures (SOPs) to ensure efficiency and compliance.- Manage shipment scheduling, fleet coordination, and delivery timelines.- Plan and optimize delivery routes for maximum efficiency, cost-effectiveness, and timely delivery.- Supervise and guide drivers, warehouse staff, and supporting teams in day-to-day tasks.