Maintain detailed records of customer interactions and transactions in the company's CRM system, ensuring data integrity and confidentiality.
Identify and escalate complex customer issues to the appropriate department or personnel for resolution, following up to ensure customer satisfaction.
Translate documents and communications from English to Mandarin and vice versa as needed to facilitate effective communication with Mandarin-speaking customers and colleagues.
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Ready to keep tenders organised and on time? Join us as a Tender Secretary, working with us at PDS SAFETY (MALAYSIA) SDN BHD, a Occupational, Safety and healthcare safety solutions partner that supplies equipment and helps hospitals and clinics meet compliance and safety needs.
As the backbone, you will keep our tender workflows smooth by managing submissions, tracking deadlines, and coordinating across teams so projects move forward without friction.
Be proactive in talent mapping by identify potential candidates for key roles before the need arises and maintain detailed records of high-potential talent in a centralized database.
Engage with candidates throughout the recruitment process, providing timely updates, addressing inquiries, and ensuring a positive candidate experience.
Create and manage recruitment marketing campaigns for job openings/ future talents across various platforms (e.g., LinkedIn, job boards, social media, professional network, campaign marketing, etc).
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Design, implement, and oversee programs that reinforce employee engagement, recognition, wellbeing, and diversity, equity & inclusion (DEI).
Monitor employee sentiment through surveys, feedback mechanisms, and pulse checks; analyze results and collaborate with leadership to drive actionable improvements.
Develop and deliver training, workshops, and communication campaigns that promote core cultural behaviours and leadership alignment.
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Provide guidance and support to retail operations teams on employment legislation, company policies, and best HR practices.
Represent the Company in discussions with employees, external authorities, and legal representatives where required.
Monitor and ensure compliance with Malaysian employment laws and regulations, including Employment Act, Industrial Relations Act, and other relevant legislation.
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Be proactive in talent mapping by identify potential candidates for key roles before the need arises and maintain detailed records of high-potential talent in a centralized database.
Engage with candidates throughout the recruitment process, providing timely updates, addressing inquiries, and ensuring a positive candidate experience.
Create and manage recruitment marketing campaigns for job openings/ future talents across various platforms (e.g., LinkedIn, job boards, social media, professional network, campaign marketing, etc).
...
Design, implement, and oversee programs that reinforce employee engagement, recognition, wellbeing, and diversity, equity & inclusion (DEI).
Monitor employee sentiment through surveys, feedback mechanisms, and pulse checks; analyze results and collaborate with leadership to drive actionable improvements.
Develop and deliver training, workshops, and communication campaigns that promote core cultural behaviours and leadership alignment.
...