Contributed to comprehensive business transformation by collaborating with stakeholders and vendors to design future-state processes, leading scenario-based testing for system enhancements, and supporting seamless implementation through training, communication, and post-rollout assistance.
Managed support documentation and reporting by maintaining detailed incident records and performance reports, updating Loan Origination SOPs and quick reference guides, and expanding the knowledge base with FAQs, video guides, and release updates.
Bachelor's Degree in Business Information System or any equivalent.
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Are you familiar with Malaysian Employment Act and statutory requirements such as EPF, SOCSO, EIS, PCB, and HRD Corp?
About Us:
Kian boasts a rich 40-year history as a trailblazer in the furniture industry, specializing in providing top-tier furniture solutions for QSR/F&B giants such as McDonald's, KFC, Pizza Hut, Burger King, and more. Our proven track record is a testament to our commitment to excellence, innovation, and client satisfaction. At Kian, we pride ourselves on fostering a culture of teamwork, collaboration, and continuous improvement.
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Validate the accuracy of debiting and withhold merchant requests prepared by makers.
Ensure timely processing of all incoming Chargebacks, Collaboration Requests, and Pre-Arbitration/Pre-Compliance cases by makers according to card scheme rules.
Address queries from merchants and internal business units promptly and effectively.
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