Project Leadership: Take ownership, lead, and manage the construction phases of data center facilities, ensuring alignment with AirTrunk values and objectives.
Contact Centre Systems: Implementation, maintenance and support of contact centre solutions (e.g. Telephony, Live Chat, Chat/Voice bots or Customer Relationship Management systems)
Lead the planning and delivery of a complex, multi-workstream technology transition programme, establishing clear scope, objectives, governance, milestones, dependencies and deliverables.
Govern project execution to ensure delivery within agreed timelines, cost, and quality, in compliance with internal SDLC, governance, and regulatory requirements.