Attend to member, athlete, and public enquiries efficiently across all channels, including face-to-face, phone, email, WhatsApp, and online platforms
Identify and assess members' and clients' needs to achieve higher satisfaction and provide a smooth experience; build sustainable relationships of trust through open, professional communication
Log, track, and escalate member complaints or feedback, providing appropriate solutions and following up to ensure resolution
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Governance & Compliance: Collaborate with Company Secretaries and tax agents to ensure full compliance with Malaysian statutory requirements and corporate regulations.
Reporting: Act as a bridge between the Malaysian office and the Japanese headquarters, providing regular management reports in both Japanese and English.
Support cross‑functional collaboration across Commercial, Marketing, Finance, and Compliance teams.
Event & Engagement Administration (HCC Life / VEM)
Support planning, coordination, and execution of MedTech commercial and medical education activities, including surgeon trainings, workshops, congresses, and internal meetings by supervising the contract employees reporting to the role.
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