Address customer complaints and concerns professionally, striving to achieve satisfactory resolutions and maintain high levels of customer satisfaction.
Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, utilizing the company's CRM system.
Collaborate with other departments, such as sales and technical support, to streamline processes and improve overall customer experience.
...
Answering, forwarding, and screen incoming phone calls/texts in a professional manner, and routing calls as necessary.
Filtering, sorting and distributing incoming mail, email and packages.
Assist with a variety of administrative tasks including filing system, data entry, photocopying, binding, laminating, sending letter/invoice/memo/reminder/notice, organizing forms, coordinating events and meetings etc. and making necessary plans to upgrade the administrative system to be more efficient.
...