Job Description:a) Conduct Service Reminder to customer through SMS and phone call to ensure consistent service intakes of dealership.b) Coordinate and record customer's appointment booking and plot the capacity planning to ensure smooth flow of operations in Service Department.c) Conduct Post Service Follow Up with customers to measure customer satisfaction for improvement activities.d) Handle customer's concern (Voice of Customer), analyze root cause and propose improvement activities.e) Ensure all customers' voice is promptly reported to the Management.f) Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through Customer Relation Management System.g) Ensure customer database is updated in timely manner and protected at all times through constant monitoring.h) To ensure compliance to customer data utilization by Dealer Management and Honda.i) Continuously strive to develop and maintain good rapport with customer towards achieving high customer satisfaction.j) Conduct invitation, record customer's appointment and coordinate parts ordering for Product Update (PUD).k) Perform any other duties as may be specified by the Company from time to time.
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We are looking for an energetic, detail-oriented Talent Onboarding/Recruitment Admin Intern to join our team. In this role, you will be the engine behind our candidate pipeline. You will be responsible for getting our job openings in front of the right eyes, guiding candidates through the application processes, and driving numbers to ensure the team hits its monthly performance targets.
If you are looking to kickstart your career in HR/Recruitment and love a challenging, target-driven environment, this is for you!
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Inbound & Space Optimization: Manage stock receiving, quality control, and put-away procedures; optimize bin/rack layouts to maximize space efficiency and improve picking routes.
Cross-Functional Coordination: Collaborate closely with live commerce production, customer service, and procurement teams to align stock availability, campaign preparations, and returns processing.
Process Improvement: Continuously refine operating procedures (SOPs) to reduce error rates, improve parcel processing speed, and control packing material costs.
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Monitor key performance ratios, inform timely on any unexpected issue impacting potentially the financial performance of the Country and Area, identify areas of improvement in business and propose/implement corrective actions.
Collaborate with BPO to ensure a smooth relationship and a seamless delivery of the in-scope finance activities.
Identify gaps or inefficiencies in routine payroll processes and recommend practical improvements or automation opportunities to enhance workflow efficiency.
Demonstrate a solid understanding of Malaysian labour regulations and taxation guidelines to ensure accurate payroll handling.
Exhibit strong attention to detail, with a high level of numerical accuracy in all payroll-related tasks.
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Identify gaps or inefficiencies in routine payroll processes and recommend practical improvements or automation opportunities to enhance workflow efficiency.
Demonstrate a solid understanding of Malaysian labour regulations and taxation guidelines to ensure accurate payroll handling.
Exhibit strong attention to detail, with a high level of numerical accuracy in all payroll-related tasks.
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Prepare monthly financial statements, management reports, and supporting schedules for review.
Perform balance sheet reconciliations and ensure all reconciling items are properly investigated and resolved promptly.
Reconcile bank accounts, intercompany balances, supplier accounts, and customer accounts regularly to ensure accuracy and completeness of financial records.
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