Data Integrity & Reporting: Maintain "zero-defect" data entry within Teleport’s operating systems (e.g., SmartKargo), ensuring real-time visibility for customers and internal stakeholders.
Coordinate Ground Handling: Liaise with ground staff and warehouse partners to ensure efficient loading, unloading, and transit of cargo, prioritizing time-sensitive shipments.
Support AI-Driven Workflows: Adopt and provide feedback on new AI-driven tools designed to automate routine operational tasks and improve transit time accuracy.
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Data Integrity & Reporting: Maintain "zero-defect" data entry within Teleport’s operating systems (e.g., SmartKargo), ensuring real-time visibility for customers and internal stakeholders.
Coordinate Ground Handling: Liaise with ground staff and warehouse partners to ensure efficient loading, unloading, and transit of cargo, prioritizing time-sensitive shipments.
Support AI-Driven Workflows: Adopt and provide feedback on new AI-driven tools designed to automate routine operational tasks and improve transit time accuracy.
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Monitor and manage inventory levels to ensure that stores have sufficient stock levels to meet customer demand.
Hire, train, and manage the performance of store managers and staff within the assigned area.
Conduct regular performance evaluations and provide coaching and feedback to store managers and staff to improve performance and address any issues.
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To attend to execution of SPA and loan documentation, issuance of undertaking letter to end financiers and daily administration activities of the department.
To generate progressive billings, reminders and notice of termination to purchasers/end-financiers in accordance with policies.
To ensure timely collection of billings and proper follow-up on all collection related tasks
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Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools. Policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company’s direction.
Achieve desirable Net Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support.
Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
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Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools. Policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company’s direction.
Achieve desirable Net Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support.
Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
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Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.