Manage the end-to-end process for long-term, emergency charity cases and charity project, including documentation, budget preparation, and coordination of necessary approvals.
Assist in major disaster relief efforts (e.g., fires, floods) by compiling case information, preparing distribution documents, budgets and facilitating swift approvals.
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Manage HR systems and reporting: Oversee team member data entry, track employment transitions, maintain training and corrective action records, and generate reports on key HR metrics
Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
At least 3–5 years in HR, preferably in hospitality or service-oriented industries.
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Monitor and track key performance indicators (KPIs) such as on-time deliveries, delivery accuracy, customer satisfaction, and operational costs. Take corrective actions to address any performance issues.
Maintain a high level of customer satisfaction by addressing customer inquiries, concerns, and complaints. Implement strategies to enhance the customer experience and maintain strong relationships.
Ensure compliance with safety regulations and company policies. Supervise and coach all the staff on the code of conduct and all the rules & regulation set by the company e.g. arrangement for overnight parcel, fake POD (proof of delivery) and etc.
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