Applies general knowledge of the customer’s industry, market segment, business operations, direction, focus, and resources to align with SISW products and services.
Explains industry and market facts as they relate to specific areas of sales responsibly to position SISW as a key provider.
Applies knowledge of competitor’ products/services and sales strategies to position SISW as the solution relative to the customer’s needs.
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Applies general knowledge of the customer’s industry, market segment, business operations, direction, focus, and resources to align with SISW products and services.
Explains industry and market facts as they relate to specific areas of sales responsibly to position SISW as a key provider.
Applies knowledge of competitor’ products/services and sales strategies to position SISW as the solution relative to the customer’s needs.
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Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
Develops relationships within community to strengthen and expand customer base for sales opportunities.
Manages and develops relationships with key internal and external stakeholders.
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Tech-savvy with high degree of comfort in using leveraging digital tools such as CRM to drive investor onboarding, investor queries, book-building to deal execution
Excellent interpersonal communication skills
Highly motivated, independent self-starter and team player who is able to work in a fast-paced entrepreneurial environment that is continually changing
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To actively secure groups to form part of the hotel base occupancy, and focus on group conversion through timely follow through of prospect and tentative bookings in the assigned markets
To identify and develop potential business opportunities to meet acquisition and retention targets, while staying informed about market trends
Attend tradeshows, sales blitzes, workshops, and similar events in assigned markets
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Actively utilize the SMBC Group's regional franchise in North Asia (particularly Taiwan and Hong Kong) to identify and convert existing Group customers into active wealth management relationships with SMBC PW.
Partner closely with internal stakeholders across corporate, commercial, and investment banking to generate referrals and maximize wallet share.
Work closely with CBAP teams and senior management across North Asian markets to develop and deepen common client relationships, identify joint business opportunities, and drive collaboration across the SMBC Group franchise.
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Drive growth by representing Q&FS during customer projects, innovation initiatives and technical discussions in close cooperation with Commercial, R&D, and regulatory teams.
Technical expertise, complaint and issue management
Oversee the handling of complaints and quality issues for assigned accounts, ensuring timely resolution and clear, meaningful feedback.
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Serve as the primary point of contact for customers on all order-related matters, including delivery commitments, pricing, engine status, and commercial enquiries.
Build and maintain strong customer relationships to support business objectives and ensure high levels of customer satisfaction.
Develop and manage commercial support packages to address customer requirements and resolve business issues.
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