Communicate new developments relating to client and competitor products to the sales team to ensure they remain commercially informed and prepared
Coordinate and communicate all planned activities to relevant operational departments and Business Units to ensure aligned and timely execution
Liaise with clients' marketing teams to coordinate promotional material deliveries and ensure all marketing activities are accurately communicated and updated across the DKSH team
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Identify and explore opportunities for new product introductions and product expansion, while managing the contract renewal process to protect and grow client relationships
Take decisive and timely action to resolve clients' operational issues and service complaints, ensuring consistently high levels of client satisfaction
Plan and manage regular business communications and business review meetings with clients' management teams to maintain strategic alignment and drive joint outcomes
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Develop and implement sales plans, manage the project pipeline and new product launches in line with the sales and go-to-market strategy - and supported by lead generation and marketing activities
Provide day-to-day management and follow-up through our CRM system on project pipeline, assigned target accounts, leads, prospects and sales network partners to nurture and deliver sales growth
Ensure that CRM data is always relevant and updated to ensure pipeline performance tracking together with the global sales and business development team
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Actively seek out new target customers and market opportunities and drive the sales process from start to finish with an entrepreneurial approach.
Develop and implement sales plans, manage the project pipeline and new product launches in line with the sales and go-to-market strategy - and supported by lead generation and marketing activities
Provide day-to-day management and follow-up through our CRM system on project pipeline, assigned target accounts, leads, prospects and sales network partners to nurture and deliver sales growth
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Promote collaboration, address conflicts promptly, maintain a positive work environment, and ensure appropriate prioritisation of tasks.
Implement strategies to keep team members motivated, recognize efforts, and support work-life balance.
Support team members' well-being, promote diversity and inclusion, and encourage innovation and adaptability. Liaise with relevant teams (e.g. Compliance) to clarify and resolve issues as they arise. Provide advice and act as SME to stakeholders and / or other team members. Participate in committees and projects to ensure overall compliance with strategic and overall targets. Prioritize or escalate risks / issues as needed.
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Work with respective functions on operational matters including but not limited to areas of intercompany, vendor/client master data management, procurement, HR & administration.
Regularly track and resolve outstanding issues being identified and escalate to relevant parties as necessary.
Liaise with internal/external stakeholders as and when necessary
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Responsible for overall full set of accounts, preparation of journals for month end closing in IFCA accounting system and ensure timely submission of finalised accounts to relevant systems.
Support month-end and year-end accounting close processes of multiple entities while maintaining accurate accounting records in compliance with financial reporting standards.
Responsible for preparing and delivering financial reports in compliance with internal finance policies and reporting standards, including analysis of monthly management reports and actual expenditure against budget, ensuring accuracy and timely submission.
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