Creating/maintaining and following up cases/tickets in the adequate quality and in timely manner – within 24 hours if possible- in order to achieve the best response and end-to-end resolution time
Proceed with role ownership tickets in timely manner according to the guidelines
Responsible for first level issue resolution and being able to make decision on further actions for completing and resolving the upcoming requests and issues
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Operational Excellence: Act as the central coordinator within our Operations teams to resolve complex issues, such as regulatory hurdles or shipping adjustments, ensuring business continuity and client satisfaction.
Supply Chain & Business Acumen: A solid understanding of end-to-end supply chain processes and their impact on business, with experience in the Travel Retail or a related FMCG sector.
Stakeholder Management: Proven ability to manage relationships and collaborate effectively with both external clients and internal cross-functional teams, especially Commercial departments.
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Work with other data and core business groups, such as Product, Sales, News and Engineering to help develop and improve the holdings product and portfolios functionality across the terminal
Come up with innovative ideas and project proposals on Portfolio Holdings functionality and client engagement
Participate actively in new projects that drive departmental initiatives and goals
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