Responsibility for incident, problem and change management for SAP Authorization management and access management software for SAP (SUIM from Swords or similar products).
Responsible end‑to‑end management, governance, and quality assurance of all SAP transports across the system landscape.
A degree from a University of Applied Sciences (FH) or Advanced Technical College (HF) in Information Technology.
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Log, triage, and manage incidents/service requests through to resolution, escalating to OEM/vendor support (H3C, Oracle, NetApp, Dell EMC, Brocade, Stormshield, Red Hat, Veritas) where required.
Coordinate hardware break-fix activities, including parts replacement, firmware/patch upgrades, and vendor dispatch coordination.
Support backup and disaster recovery operations, including tape library and backup storage management.
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