Assist customers in checking HS code classifications using the tariff finder system upon request.Provide advice and recommendation on correct and most preferred course of action to overcome problems that may arise in declaration operations.
Maintain updated with all Customs new regulations as well as reporting to the superior on any changes in the regulations or procedures.
Strong knowledge and hands-on experience in import/export documentation, including K1, K2, K3, K4,K8, K9, ZB1, ZB2, ZB3 applications to Customs.
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Handle incoming customer requests professionally, ensuring prompt and thorough resolution of issues.
Build Level 1 competency in spare parts identification for assigned BUs, supported by 2nd-level Technical Advisors and BA/BU (Global/Region) teams during the quotation process.
Drive process improvements and implement best practices for efficiency and accuracy.
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Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
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