Share Your Passion to Lead, Develop Yourself and Others
You are passionate in Developing Yourself and Others by providing coaching and guidance to staff to improve their competencies.
You provide Leadership by fostering strong teamwork amongst all branch personnel and managing the sales performance of all staff to meet your overall branch KRA.
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Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.
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