Mandarin Chinese
Sales Support
Customer Relationship Management (CRM)
Logistics Coordination
Cross-border Transportation
Communication Skills
Problem-Solving
English
Bahasa Malaysia
Respond to customer inquiries, follow up on leads, and maintain strong relationships with existing and prospective clients. Leverage AI tools to improve productivity in content creation, customer communication, and sales reporting.
Stay updated on industry trends, competitor activities, and new product knowledge to remain effective in a fast-evolving market.
Sales & Marketing
Social Media Marketing
Digital Marketing
Customer Service
Technical Support
Mandarin Communication
B2B Sales
Negotiation Skills
AI Tools Proficiency
Content Creation
Forklift / Heavy Equipment Knowledge (or Material Handling Equipment)
Relationship Management
Self-Learning / Adaptability
Coordinate with internal departments including Trucking, Forwarding, Warehouse, and Documentation to ensure shipping instructions are executed smoothly
Monitor shipment progress from booking until delivery or handover
Provide timely shipment updates to customers and follow up on service-related issues
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Coordinate with internal departments including Trucking, Forwarding, Warehouse, and Documentation to ensure shipping instructions are executed smoothly
Monitor shipment progress from booking until delivery or handover
Provide timely shipment updates to customers and follow up on service-related issues
...
Drive the timely resolution of customer issues and complaints.
Oversee the logging and investigation of feedback, collaborating with relevant stakeholders and departments to implement sustainable solutions aligned with our Continuous Improvement philosophy, quality procedures, and ISO policies.
Manage credit/debit note issuance and supporting debtor aging follow-ups.
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Overall order process management (SAP & SFDC) in accordance with Bruker standard policy, SOX, ISO and Revenue Recognition reporting.
Collaborate cross-functionally with Regional Sales, Selling Entity, Planning, R&D, Manufacturing, Finance and Shipping to ensure both company and customer requirements are met.
Maintain effective communication with Internal stakeholders and external customer to achieve Customer Excellence.
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Perform physical stock checks and ensure stock movement is accurately updated in the system, maintaining consistency between system records and physical inventory.
Attend to walk-in customers by providing basic product information, assisting in product selection, and directing inquiries to relevant sales personnel when necessary.
Support sales and showroom team in day-to-day operational tasks as assigned, including product setup for promotions or display changes.
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