Consultative Selling: Conduct on-site inspections and client visits to assess needs, deliver presentations and propose tailored make solutions.
Customer Experience: Act as the primary point of contact for new accounts; urgently resolve client complaints and handle customer's' queries in accordance with company policy.
Sales Administration: Manage day-to-day administrative sales workflows, including drafting proposals, executing service agreements and maintaining the system.
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2) Enforce strict adherence to Quality, Service, Cleanliness and Value protocols including food safety and hygiene.
3) Monitor stock levels by daily stock take & monthly stocktake, notify management of low inventory and report equipment malfunctions or safety hazards.
4) All reports must be done after each shift and filing it properly.
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Prepare, update, and maintain HR documentation, including offer letters, confirmation letters, promotion letters, transfer letters, warning letters, resignation documents, memos, circulars, notices, policies, and SOPs.
Monitor employee probation, confirmation status, KPI, performance, attendance, and disciplinary records, including follow-up with Heads of Department where required.
Handle employee disciplinary matters and prepare relevant documentation such as warning letters and show-cause letters.
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Prepare and pro-actively execute sales plan, perform account opening, cross selling, up selling and engagement with customers for retention and referrals
To drive NTB customer acquisition (wealth and retail customers) and customer experience to broaden the Bank's customer base