Governance & Compliance: Collaborate with Company Secretaries and tax agents to ensure full compliance with Malaysian statutory requirements and corporate regulations.
Reporting: Act as a bridge between the Malaysian office and the Japanese headquarters, providing regular management reports in both Japanese and English.
At least 3 year(s) of working experience in the related field is required for this position.
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Ensure business tools such as CVM and CRM are used effectively and continuously updated.
Develop strategies to build and maintain relationships and business development within accounts in order to achieve long term relationship goals and annual sales objectives (growth, turnover, margin) across all ranges, by adopting an offer and solutions approach
Set up the priorities to manage the account and orchestrate team work with the Sales Experts teams that will support the account development.
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Experience in voice customer contacts – This may be in the capacity of a customer service representative, product call centre role, or collections
Language Skill: Business level proficiency in Cantonese or Mandarin language (verbal and written) to support our customer base.
Experience: Graduate of any degree with at least 2-4 years of relevant work experience or non-degree holders with at least 4-6 years of relevant work experience.
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Ensure timely preparation of balance sheet reconciliation and quality of supporting schedules, based on high, medium or low risk accounts
Ensure timely submission of required financial supporting documents and information for internal and external audit matters. Work with CAST and COE Tax when issues arise on OTC owned accounts.
Maintain a strong financial control environment and ensure timely escalation and remediation of any control deficiencies identified.
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Experience in voice customer contacts – This may be in the capacity of a customer service representative, product call centre role, or collections
Language Skill: Business level proficiency in Cantonese or Mandarin language (verbal and written) to support our customer base.
Experience: Graduate of any degree with at least 2-4 years of relevant work experience or non-degree holders with at least 4-6 years of relevant work experience.
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Engaging with Customers: Handling inbound/outbound calls with a focus on managing customers collections, billing related queries, and follow up
Building rapport and responding to customers enquiries in an appropriate manner, offering personalized service with a “can do” attitude. Maintain a professional, empathetic approach with every customer
Cross-Functional Collaboration: Partner with other functions e.g. Billing team to resolve blockers
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