Team Supervision & Leadership: Supervise and guide IT team members, assign and prioritise tasks, monitor work progress, provide technical coaching, set KPIs, conduct performance appraisals with HR, and ensure adequate IT support coverage.
IT Security & Backup: Maintain security controls, antivirus/endpoint protection, firewalls, and system patches. Support data backup, recovery, disaster recovery procedures, and security incident management.
Technical Support & Troubleshooting: Diagnose and resolve hardware, software, server, network, and system issues. Manage IT incidents, coordinate with technical teams and vendors, and ensure timely resolution....
