Assist in ensuring solutions are suitable for production through adherence to governance, policy, and best practices.
Analyze system performance data (uptime, incidents, and ticket volume) to identify trends, forecast demand, and provide insights for capacity planning and monitoring improvements.
Apply GenAI to develop and document prompt strategies for analysis, ensuring knowledge transfer to BAU for ongoing use.
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Feedback Management: Document customer feedback, common pain points, and recurring technical glitches, reporting them regularly to management to improve overall service quality.
Cross-Functional Coordination: Support day-to-day front-line administrative operations and assist other teams during peak launching campaign periods.
Education: Minimum Diploma or Bachelor’s Degree in any field. Fresh graduates with a passion for customer service are strongly encouraged to apply.
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Deliver professional service to customers through inbound, outbound and eService channels in high volume, fast-paced environment, utilizing phone and email.
Quickly identify and solve problems of diverse scope on the spot.
Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them.
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Location : Petaling Jaya, Selangor, near to LRT Station
Job Type : 6 MONTHS CONTRACT PERIOD
Job Description: We are seeking a dynamic and results-driven Telesales Executive to join our team. The position requires selling the company’s corporate training programs for working adults of various levels.
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Familiarity with the question-setting patterns and trends of PSLE, O-Level, A-Level, and Math Olympiad competitions (e.g., RMO, APMOPS, NMOS, SMO) is an added advantage.
Support and participate in any teaching-related tasks and team activities assigned by the centre.
A bachelor’s degree or above from an accredited university (e.g., NUS, NTU, SMU, or equivalent).
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Child Care & Safety: Ensure the safety, health, and well-being of all children in the center while maintaining high hygiene and safety standards.
Progress Tracking: Observe, assess, and document children's growth, learning milestones, and daily behavior.
Parent Communication: Build strong partnerships with parents by providing regular updates on children's progress, developmental updates, and center events.