Act as EA/MA representative, spokesperson and champion in all areas, unique point of contact to solve client satisfaction issues with each member of the team
Support the KL GBS leadership team to promote and grow the GBS EA/MA programs
Build and maintain strong relationships with regional EAMA Managers and senior executives
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· Ensure that the Accounts Receivable processing services are delivered within the agreed service levels and targets as defined in the F&A Service Level Agreement (SLA).
Functional Tasks:
· Perform the following O2C processing transactions:
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Guide our managers and employees with a learn and develop mindset in a high performing environment
You should be curious and able to question the status quo with your stakeholders, work with them and define solutions to old problems
As a trusted HR advisor to the business, you should have performed a people partnering role in a fast-paced company and managed a tech portfolio ideally with software engineers
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Align customers and internal teams with business goals to drive growth and achieve targets.
Responsible for revenue management, including accurate updates in the system, regular alignment with field teams and customers, rebate forecasting, payment and credit note handling, and ensuring audit compliance
Exceptional customer service skills with the ability to empathize with customers and efficiently resolve issues.
Effective communication skills, both verbal and written are necessary, with the ability to convey technical information to non-technical users in multiple languages.
Keen interest in continual learning and professional development.
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Ensure campaigns are delivered on time and meet business objectives.
Coordinate campaign setup, bonus configurations, landing pages, promotional banners, and campaign materials.• Work closely with internal teams to ensure campaign readiness before launch.
Monitor campaign progress and resolve operational issues promptly.
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Take ownership of and continuously improve company-wide AI development workflows and best practices, including prompt and context engineering standards, agent configurations, code review and validation processes, and safety guardrails.
Define and enforce AI security and compliance standards to prevent source code and sensitive data leakage, mitigate prompt injection risks, establish security review requirements for AI-generated code, and implement appropriate data masking and access controls.
Build and maintain internal AI harnesses and developer tooling, including shared configurations, skills and plugins, evaluation scripts, and CI integrations, enabling engineering teams to adopt AI tools efficiently.
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Report on overdue invoices, initiate the dunning process and generate reminders for overdue accounts, calculate interest on overdue accounts and provide for bad debts
Monitor and reconcile direct bank credits, reconcile customer statement of accounts and update cash book
Check bank-in slips against bank statements daily
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