Tribe Business Services Hiring! Work from Home Global Platform Support Specialist | 100 Remote | Digital Project in Pahang, Earn up to MYR 3,000 - Ricebowl

Global Platform Support Specialist | 100% Remote | Digital Project

Full-Time
100% Work From Home

Position Overview

We are looking for a Global Platform Support Specialist to provide professional support to users of an international digital platform. You will assist with platform-related enquiries, resolve user issues, and ensure a smooth customer experience through digital communication channels.

Key Duties

• Assist users through live chat and email with timely and professional responses.
• Support customers with account, service, transaction, and platform-related enquiries.
• Review customer concerns and provide appropriate solutions.
• Ensure customer information and case details are properly recorded.
• Follow company guidelines and service procedures when handling customer enquiries.

Candidate Profile

• Fluent in Mandarin and English, both spoken and written.
• Previous experience in Customer Service, Customer Support, or BPO is preferred.
• Strong communication and problem-solving abilities.
• Comfortable working with computers and multiple digital systems.
• Self-motivated and able to work effectively in a remote environment.
• Available to work rotating shifts, including night shifts, weekends, and public holidays.
• Own laptop/desktop with a stable internet connection.

Benefits & Opportunities

• 100% Work From Home
• Salary RM3,000/Month

Pay: RM3,000.00 per month

Application Question(s):

• Are you fluent in Mandarin in English (both spoken and written)?
• Do you have your own laptop/desktop and a stable internet connection suitable for remote work?
• Are you willing to work on a rotating shift schedule, including night shifts, weekends, and public holidays when required?
• Are you comfortable with a monthly salary of RM3,000?
• Do you have at least 1 year of experience in customer service, BPO, or supporting digital platforms?

Work Location: In person