- Seremban 2 Negeri Sembilan Malaysia
Working Location
Job Description
Responsibilities
LOCATION : ALPRO HEADOFFICE SENDAYAN TECHVALLEY
1. Medication Dispensing & Management
· Review and process prescriptions and refill requests for corporate clients and their eligible members.
· Ensure prescriptions and medication requests are complete, valid and appropriate before dispensing.
· Perform accurate dispensing and final checking of medications in accordance with pharmacy regulations and company SOPs.
· Review medication history, dosage, duration, potential duplication, interactions and other medication-related concerns where applicable.
· Provide professional medication counselling on medication use, administration, precautions, storage and adherence.
1. Medication Dispensing & Management
· Review and process prescriptions and refill requests for corporate clients and their eligible members.
· Ensure prescriptions and medication requests are complete, valid and appropriate before dispensing.
· Perform accurate dispensing and final checking of medications in accordance with pharmacy regulations and company SOPs.
· Review medication history, dosage, duration, potential duplication, interactions and other medication-related concerns where applicable.
· Provide professional medication counselling on medication use, administration, precautions, storage and adherence.
· Escalate medication-related concerns or cases requiring further clinical assessment to the appropriate healthcare professional.
2. Medication Fulfilment Coordination
· Coordinate with pharmacy outlets and relevant internal teams on medication availability, sourcing, dispensing and fulfilment.
· Follow up on medication stock issues and identify appropriate solutions to minimise delays.
· Coordinate medication collection or delivery arrangements according to the agreed corporate workflow.
· Ensure cases are followed through from prescription/refill request to successful medication fulfilment.
3. Corporate LTM Service & Case Management
· Handle medication-related enquiries from corporate clients and eligible members.
· Ensure cases are managed according to the agreed service turnaround time and corporate service requirements.
· Maintain professional and patient-centred communication throughout the medication fulfilment journey.
· Escalate exceptional, complex or unresolved cases to the Pharmacist in Charge or relevant stakeholder.
· Support accurate case tracking and documentation for corporate account reporting where required.
4. Quality, Compliance & Reporting
· Ensure all dispensing activities comply with applicable pharmacy regulations, professional standards and internal SOPs.
· Maintain accurate and complete records for prescriptions, dispensing, refills and medication-related interventions.
· Monitor case volume, fulfilment status, turnaround time and outstanding cases.
· Highlight recurring medication supply or workflow issues for service improvement.
· Participate in quality reviews and audits related to the corporate LTM service.
Pay: RM5,500.00 - RM6,000.00 per month
Benefits:
Work Location: In person
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