Tribe Business Services Hiring! Work from Home Service Experience Executive | Work From Home | Mandarin Speaker in Sabah, Earn up to MYR 3,000 - Ricebowl

Service Experience Executive | Work From Home | Mandarin Speaker

Job Description

We are looking for a Service Experience Executive to join our remote team and provide excellent support to customers. In this role, you will assist users, manage service-related requests, and ensure a smooth experience by delivering timely and effective solutions through online support channels.

What You Will Do

• Respond to customer inquiries through chat and email in a professional manner.
• Understand customer needs and provide accurate solutions or guidance.
• Handle service requests, account-related concerns, and follow-up cases.
• Maintain clear and accurate records of customer interactions.
• Follow operational procedures and ensure service quality standards are maintained.
• Support daily activities to improve customer satisfaction and overall service performance.

Requirements

• Fluent in Mandarin (speaking, reading, and writing) with basic English communication skills.
• Previous experience in Customer Service, Client Support, Operations Support, or online platform support is preferred.
• Strong communication skills with good attention to detail.
• Able to handle customer concerns professionally and efficiently.
• Comfortable using computers and learning new systems.
• Must have a personal laptop/computer and a stable internet connection.
• Able to work independently in a Work From Home environment.
• Willing to work on rotating shifts, including weekends and public holidays.

What We Offer

• 100% Work From Home opportunity.

Pay: RM3,000.00 per month

Application Question(s):

• Are you fluent in Mandarin in English (both spoken and written) ?
• Do you have your own laptop/desktop and a stable internet connection suitable for remote work?
• Are you willing to work on a rotating shift schedule, including night shifts, weekends, and public holidays when required?
• Can you accept salary of RM3000 basic ?
• Do you have at least 1 year of experience in customer service or the BPO industry?

Work Location: In person