Merit Packaging Hiring! Full Time Customer Service Assistant in Perak, Earn up to MYR 2,400 - Ricebowl

Preferred work experience and skills requirements:

1) 1-2 years experience in administrative, sales support, or customer service role. Fresh graduates with internship experience of administration can be considered.

2) Proficiency in Microsoft Office and ERP system data entry.

3) Interpersonal skills: communication, teamwork, empathy, patience.

4) Organisational skills: data accuracy, time management, attention to details.

Duties and Responsibilities:

Customer Support and Service

1) Respond to customer enquiries, feedback, and routine complaints.

2) Provide timely updates to customers regarding order and delivery.

3) Maintain positive and professional customer relations.

Order and Documentation Management

4) Assist in preparing quotations, sales orders, and delivery documents.

5) Ensure accurate order entry in ERP system.

6) Maintain customer records and correspondence.

7) Liaise with customers on artwork requirements, approvals, and revisions to ensure timely confirmation for production.

Reporting and Coordination

8) Report customer issues or concerns to superior.

9) Coordinate with logistics, sales, and production to ensure smooth delivery.

Administrative Support

10) Assist in arranging meetings, customer visits, and events.

11) Provide clerical and admin support to sales team.

Pay: RM2,000.00 - RM2,400.00 per month

Work Location: In person