Tribe Business Services Hiring! Work from Home Game Support Specialist (Mandarin) in Negeri Sembilan, Earn up to MYR 3,000 - Ricebowl

Game Support Specialist (Mandarin)

Job Description

We are looking for a dedicated Game Support Specialist (Mandarin) to join our remote support team. In this role, you will provide high-quality assistance to users by resolving inquiries, troubleshooting issues, and ensuring a smooth customer experience through online support channels.

Responsibilities

• Respond to customer inquiries via live chat and email in a timely and professional manner.
• Assist users with account-related questions, login issues, payment inquiries, and general support requests.
• Investigate and resolve customer issues while maintaining a high level of customer satisfaction.
• Escalate complex cases to the appropriate internal teams when necessary.
• Accurately document customer interactions and maintain detailed records.
• Stay updated with product information, policies, and platform updates.
• Meet individual and team performance targets while maintaining service quality.

Requirements

• Fluent in Mandarin (reading and writing) with basic English communication skills.
• Previous experience in Customer Service, Live Chat Support, or Technical Support is preferred.
• Excellent communication and problem-solving skills.
• Comfortable working independently in a remote environment.
• Must have a personal computer/laptop and a stable, high-speed internet connection.
• Willing to work rotating shifts, including weekends and public holidays if required.
• Fresh graduates are welcome to apply.

Benefits

• 100% Work From Home

Pay: RM3,000.00 per month

Application Question(s):

• Are you fluent in Mandarin in English (both spoken and written) ?
• Can you accept salary of RM3000 basic ?
• Are you willing to work on a rotating shift schedule, including night shifts, weekends, and public holidays when required?
• Do you have your own laptop/desktop and a stable internet connection suitable for remote work?
• Do you have at least 1 year of experience in customer service or the BPO industry?

Work Location: In person